About Us  | With over 20 years of combined helpdesk and callcenter experience, Rick and Rob share their experiences and expertise and helping you to optimize your helpdesk and callcenter business. | |
| Rick Rick is a seasoned helpdesk veteran with experience at fortune 500 companies and the US government. Rick provides an entry level technician and a supervisors perspective. | |
| Rob Rob has over 10 years experience in various callcenters and helpdesks worldwide. He has worked as a technician, supervisor, manager, and now as a knowledge manager for several accounts over the years. Rob offers a managers perspective on our various subjects. | |