Taking calls using the traditional handset receiver can be both tiring and inefficient. Tiring because the handset is quite heavy and the longer time you spend with a caller on the other end of the line, the more weak your arm gets. The other downside of a handset receiver is inefficiency. It keeps you holding on to the heavy receiver and it leaves you with only one free hand to navigate or write down important details of the conversation. Some would in fact bend their head towards one part of the shoulder just to hold the handset in place between their ear and their right or left shoulder. This practice is ergonomically wrong which could lead to neck injury.

To provide our customer service agents a rather convenient way of handling phone calls, the headsets come into picture. The call center market has invented a lot of headset types to suit different company needs. For example, some headset microphones either create or capture static noise. The noise cancelling headsets are designed in such a way that unwanted noise is filtered out to improve voice clarity over the phone. One of the companies which manufactures, designs, and markets lightweight communications headset products is Plantronics. You may visit them to find out about the several headset designs and other call center tools they have available.

Best Call Center Headsets

We’ve tested several of the top selling call center headsets available on the market today. Here is our top 3 headset recommendations:

Plantronics CS-55 Dect 6.0 Digital Wireless Office Headset The Plantronics CS55 DECT 6.0 Digital Wireless Office Headset system combines the clarity of traditional corded technology with the mobility of wireless technology, a feature that allows employees to move around the office to wherever business takes them without interrupting or missing a call.

 

Plantronics SupraPlus CS361N Noise-Canceling Wireless Headset The CS361N SupraPlus dual earpiece wireless system delivers premium audio quality up to 300 feet from a desk phone. The sleek, over-the-head design can be worn comfortably for hours while remote call control provides convenience and flexibility thanks to compatibility with the Plantronics HL10 Handset Lifter, making answering easy when not near your desk.

 

Plantronics S12 Corded Telephone Headset System The Plantronics S12 Telephone Headset System offers hands-free convenience and comfort and includes a 2-in-1 convertible headset for over-the-head stability or over-the-ear convenience, a noise-canceling microphone for superior sound clarity, and the Firefly in-use indicator light that lets others know you are on the phone. With a 5.75-by-9.0-inch footprint, the S12 fits easily onto available desktop space, while a headset stand provides a convenient resting place for the headset.

*View more of the bestselling call center headsets now.

Types of Call Center Headsets

There are two terms we may need to be familiar when choosing headsets: binaural and monaural. Binaural headsets are those worn over the head with two speakers which cover the ears. Monaural Headsets, on the other hand, are those designed with one speaker and usually used over the head or around the ear.

Two types of headset designs also exist in the market. Corded and Cordless headsets. The corded headsets are either binaural or monaural which connects to the telephone or to the computer via wire. Cordless headsets on the other hand connect via bluetooth device. This type of headset is suitable for people performing high multitasking activities.

Different companies require different types of headsets. Moreover, different people differ in likes in terms of headset designs. Some find the headband type comfortable which comes with an adjustable tube to fit any head size. Others prefer designs that wrap around the ear which has adjustable loops to fit any ear size. The bottom-line of all these choosing is convenience. A call center agent in an irate caller situation will never want to be put in discomfort because of an uncomfortable device. As much as possible, one would prefer stable, fixed, and well-fitted ear pieces.

Buy Call Center Headsets

To this day, the headsets remain to be very important among call center tools. It is also very useful for conference calling companies and even for call center monitoring functions. It is one of the many products highly in demand in industries that involve a lot of call handling and customer service tasks. For more information about buying a call center headset and choosing the best call center headset, the following links may be helpful.

View the bestselling call center headsets now!

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