 | Hello and welcome to CallCenter Tools Join Rick and Rob as they explore all aspects of CallCenter and Helpdesk operations. Visit our blog or subscribe to the podcast using the links on the right. |
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| Your Host: Rick  | Rick is a seasoned helpdesk veteran with experience at fortune 500 companies and the US government. Rick provides an entry level technician and a supervisors perspective. |
Your Host: Rob
| | Rob has over 10 years experience in various callcenters and helpdesks worldwide. He has worked as a technician, supervisor, manager, and now as a knowledge manager for several accounts over the years. Rob offers a managers perspective on our various subjects. | |
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