Taking calls using the traditional handset receiver can be both tiring and inefficient. Tiring because the handset is quite heavy and the longer time you spend with a caller on the other end of the line, the more weak your arm gets. The other downside of a handset receiver is inefficiency. It keeps you holding on to the heavy receiver and it leaves you with only one free hand to navigate or write down important details of the conversation. Some would in fact bend their head towards one part of the shoulder just to hold the handset in place between their ear and their right or left shoulder. This practice is ergonomically wrong which could lead to neck injury.

To provide our customer service agents a rather convenient way of handling phone calls, the headsets come into picture. The call center market has invented a lot of headset types to suit different company needs. For example, some headset microphones either create or capture static noise. The noise cancelling headsets are designed in such a way that unwanted noise is filtered out to improve voice clarity over the phone. One of the companies which manufactures, designs, and markets lightweight communications headset products is Plantronics. You may visit them to find out about the several headset designs and other call center tools they have available. » Read more: Call Center Headset