It is a challenge to understand call center pricing. The cost of support processes may range form cost per-minute to cost per hour rate for each call per agent. The contract usually stipulates the computation and the total bulk cost. There are many factors affecting call center pricing such as volume of calls, handling time and other services. A call center with a good record of highly skilled agents who delivers quality calls also makes a difference in pricing.
- Type of Service
There are types of services that you can base inbound call center pricing; the shared agent and the dedicated agent services. These services differ in prices and standards, but both services utilize the same call center tools and call center headset. A shared agent handles calls for multiple clients. If you have a small business and a little customer service assistance then this may work well for you. Their pricing may range from $0.50 to $1.00 cost per minute.
If you employ a dedicated agent, it is like employing an employee outside your company. These agents work solely for you. Expect a price of per agent per hour. Outsource call center pricing can play around $10 while US based is at around $25. The package will give you highly competent and skilled agents who are more trained to know your business. Apart from these basic charges, there are other fees involved such as set up fee, volume minimums and other fees. » Read more: Call Center Pricing